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customer service levels/standards
»a customer service line
excellent/outstanding/poor, etc.customer service »The mobile operator has a reputation for outstanding customer service.
deliver/improve/provide customer service »You can always improve your customer service.
a high level/standard of customer service »We aim to provide a higher level of customer service than our competitors.
»online/telephone(-based) customer service
»The bank has a 24-hour customer service number.
»to handle customer service calls
If there is a problem with your order, call one of our customer service team.
»the customer service counter/desk
»Customer Services is one of the most important departments in our organization.
»Our customer services department will be able to help you.
customer service head — начальник отдела обслуживания клиентов
Customer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. Often there are many more people working behind the scenes at a company than there are customer service representatives, yet it is primarily the personnel that interact directly with customers that form customers’ perceptions of the company as a whole.
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