Its churn rate is 17% against an industry average of 25%.
The firm reports a staff churn rate of just 4% against a sector average of around 25%.
For example, if 1 out of every 20 subscribers to a high-speed Internet connection discontinued his or her connection every year, the churn rate for that Internet provider would be 5%.
Churn rate is an important consideration in the telephone and cell phone services industry. In many geographical areas, several companies are competing for customers, making it easy for people to transfer from one provider to another.